Covid-19 information. How we are working to keep you safe.
The current situation with Covid-19 is causing chaos and concern world wide with disruption to and the closing of many businesses.
Here at Leo Charley & Me we understand how this may be impacting on all our customers, their families and their pets as difficult restrictions affect all our lives.
Here in my workshop all our surfaces are wiped down daily with detergent and hand washing is more frequent.
I am currently in self isolation for 12 weeks as my autoimmune condition has labelled me as extremely vulnerable. Therefore I am unable to go out so, contact with anyone outside the two members of my family currently in the house with me, is non-existent.
All three of us are staying at home to shield me during this scary pandemic. My daughter and husband walk the dogs in our quiet village and in the rare event of spotting anyone else out and about they are both keeping more than double the required distance of 2m away from others.
All our outdoor shoes stay outside and dog paws are being disinfected after every walk.
Deliveries of fabric, haberdashery and the component parts of leads and collars are handled very carefully in order to protect my health so you can be sure that any product sent out to you has been created in extremely clean circumstances therefore protecting your health too.
We handle all deliveries wearing gloves and outer packaging is discarded outdoors. The contents are tipped onto an outdoor table where inner packaging is cleaned with disinfectant and goods are then left for a minimum 3 days untouched. Current guidance suggests that the virus can not survive on fabrics for more than 24 hours but this may change as scientists learn more about it.
All products sent to you are packaged in tissue paper within either a cardboard box or plastic envelope. Our advice to you is, on delivery, you should open the packet and tip out the contents onto a clean surface without touching it and discard the wrapping outside in the bin immediately. Then you should wash your hands for at least 20 seconds with soap and warm water before handling the goods. This will help you reduce the risk of contaminating your goods with pathogens that have been in contact with the parcel on the journey from the post office to your door.
If there is any change to our production and packaging methods they will be attached to this notification on our website.
We really appreciate your loyalty and your support of our small business in these extremely stressful times, it really does mean a lot as we are not eligible for any government support.
We will continue to prepare your orders and dispatch them for as long as The Royal Mail continues to operate normally.
Please expect some slight delays as there have already been slight changes to The Royal Mail services at the present time.
Stay home, stay safe and keep well.
Best wishes and woofs
Leo Charley & Me