Terms and Conditions
Terms and Conditions of sale.
We want you to be delighted with the goods that you purchase and with the service that you receive from Leo, Charley & Me.
These are our conditions of sale and you should read them carefully prior to placing your order and print out a copy for future reference.
These Terms and Conditions apply to the use of the leocharleyandme.co.uk website ("Website") and by accessing the Website and/or placing an order, You agree to be bound by the Terms and Conditions.
Before you place an order, if you have any questions relating to the Terms and Conditions, please feel free to email firstname.lastname@example.org
Use of the Website.
You are provided with access to this Website in accordance with these Terms and Conditions and any orders placed by You must be placed strictly in accordance with these Terms and Conditions.
We reserve the right to modify, amend or remove content from the Website at any time.
We reserve the right to amend these Terms and Conditions at any time, and Your continued use of the Website shall be deemed acceptance of such amendment. It is Your responsibility to check the Terms and Conditions in effect at the time of us of the Website or creation of any Order.
If you do not agree with the Terms and Conditions, you must stop using the Website.
Each Product is sold subject to the Product Details, any Special Terms contained therein, and these Terms and Conditions. For the avoidance of doubt, if there is any conflict or inconsistency between the Terms and Conditions and the Special Terms, the Terms and Conditions will prevail.
We will take reasonable care to ensure that all product details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.
Although we aim to keep the website as up to date as possible, the information, including product details, appearing on the website at a particular time may not always reflect the position at the exact moment that you place an order.
Despite making every effort to provide an accurate representation of our products, colours may vary as they are dependent on screen/monitor resolution. We cannot guarantee that product colours will always accurately reflect the true colour of the item delivered.
We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of products displayed on our website without prior notice.
The nature of these handmade and bespoke products means that each individual item is unique and images you see on the website are examples only. Pattern placement, thread colour and buckle colour may vary slightly with each item.
All sizes and measurements are approximated; however we do try to make sure that they are as accurate as possible.
Please note that whilst we use strong webbing, fittings and buckles, our collars and leads are made from fabric and are intended as fashion items - they may not be suitable for dogs who wear their lead on their collar and pull excessively on the lead.
As with any collar, lead &/or harness combination all dog owners should always ensure they use equipment which is suited to their dog's strength and ability to walk comfortably to heel on the lead.
Unfortunately we cannot take responsibility for any incidents that occur whilst any dog is wearing/using one of our collars or leads; if you feel they may not be suitable for your dog please consult with a dog trainer or behaviour professional before purchasing or using. It is your responsibility to regularly check items for wear and tear during use as this may affect their performance.
The price you pay is the price displayed on this website at the time we receive your order with the following exception:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it.
If you cancel and you have already paid for the goods, you will receive a full refund.
The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
All prices are in British Pounds (£ sterling). We are not VAT registered so all products are currently VAT free. Prices may be changed without notice.
We reserve the right to change prices and we will endeavour to ensure that prices are correctly shown.
Delivery charges are not shown within our product descriptions, as these will be calculated upon checkout.
Since our products are bespoke and handmade the production time for each item may vary from 2-5 working days. Many of our products are limited edition and once sold out we may not be able to produce more in the same design. However you can make an email enquiry to us to see if there is any possibility of us getting more in stock. This timescale is an estimate to an order being dispatched, and will alter during busy periods which may be highlighted on the website.
Within 24 hours of your order being dispatched, you should receive a confirmation email. If you have not received your parcel within 7 working days from dispatch, please contact us and we will provide tracking information for the parcel. If your parcel has not arrived within 14 days, please contact your local sorting office to check that it isn’t awaiting collection (even if a card has not been left) as we cannot be held responsible for delivery failure.
Please note that in the unlikely event of a missing parcel, we will endeavour to re make as soon as possible, but we do not consider orders missing until 21 working days after dispatch.
Delivery times and prices may vary according to availability and any representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. We will make you aware of any changes as soon as is reasonably practicable.
Returns and exchanges.
Our products are eligible for return* should you need to (exceptions may apply).
If you would like to return a product you have purchased please email email@example.com within 14 days of receipt.
Under the Consumer Contracts Regulations 2013 you are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the products.
Your right to return or cancel products does not apply to products that are made to measure or are made to your specification, This doesn't affect your statutory rights if products are faulty or not as described.
If you wish to amend an order you must notify us by email as soon as possible and we will do our best to make any changes. However, we make no guarantees that this can be done and reserve the right to cancel or amend your order before the products are despatched if the products are no longer in stock.
Items returned must be in a new and unused condition and should be free from any dog hair and wear and tear. Failure to return collars, bandanas and leads in a new and unused condition may result in a reduced refund being given.
We reserve the right to make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any products supplied.
You are responsible for the postage costs of any returns. We will issue the refund once the product has been returned and checked over. Leo Charley & Me takes no responsibility for returned items lost in the post, it is recommended that items are sent signed for delivery for peace of mind.
On the rare occasion that one of our products arrives with you damaged, please contact us immediately for us to be able to address the matter promptly.
A refund will be issued once the item has been received and assessed. Exchanges for different sizes must be processed as a new order unless otherwise agreed.
User comments, feedback and other submissions.
If, at our request, you send certain specific submissions or without a request from us you send comments, photos, reviews, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation
- to maintain any comments in confidence
- to pay compensation for any comments
- to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Ownership of Rights.
All content included on the website, unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Leo Charley & Me, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable UK and international intellectual property and other laws.
Limitation of Liability.
To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein.
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
All content on the Website is the property of Leo Charley & Me and is protected by UK copyright. You may not extract or use any content or parts of the content of the Website without express written consent. This includes but is not limited to use of the text, images or graphics from this site. For Press and Media usage please e-mail us at firstname.lastname@example.org for high resolution images and permission to use.
You agree not to copy our designs. We take theft of our designs very seriously and we will pursue those who attempt to imitate our designs.
Compliance with Laws.
You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Governing Law / Jurisdiction
The Terms and Conditions shall be governed by and construed in accordance with the laws of England & Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England & Wales.
We're here to help - if you have any problem with your order or with access to the website, contact us either by email email@example.com or by phone on 07969 990009 between 10am to 5pm Monday to Saturday.