Delivery & Returns

Delivery

Royal Mail, 1st class large letter £3.00
Royal Mail, 1st class  small parcel £4.45
Royal Mail Signed for, large letter £4.00
Royal Mail Signed for, small parcel  £5.45
International Tracked and Signed. Europe £12.50
International Tracked & Signed. World Zone 1 £14.50
International Tracked & Signed. World Zone 2 £15.50
Please note additional charges may apply to orders of a large volume or weight and may be calculated during the processing of the order.

 

There are a variety of delivery charges available but we recommend that for UK delivery you choose Royal Mail First Class Signed For for your purchase.

This will give you additional security as it provides compensation up to the value of £50 in the event of your parcel not arriving. 

If you choose standard first class we cannot guarantee that you will be reimbursed if your purchase doesn’t arrive as planned.

Free delivery on orders over £100 delivered to UK.

We are delighted to say we now have worldwide shipping.

If you'd like to have your order shipped as a gift, let us know and we can remove billing information and send it direct to your preferred destination.

Please remember that all our products are handmade and generally made to order. With that in mind, please allow between 10-14 days for your order to arrive. We always try to get orders out faster, but cannot guarantee to do so.

 

Returns and Exchange Policy

We love our collars, and trust that you will too, but if you aren't 100% satisfied with your purchase we can offer you an exchange if the product is returned unworn (and in shipped condition) within 14 days of purchase. 

If for some reason your collar gets to you and appears damaged and/or defective, please let us know and we will arrange for a return/exchange once we have received the goods back from you.